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As of 09/26/2003, Synchrony Communications was acquired by Cincom Systems. Synchrony Communications provides electronic customer relationship management (eCRM) to online and brick-and-mortar consumer and business-to-business companies worldwide. Synchrony eCRM integrates and queues customer interactions across multiple channels of communication, phone, fax, email and chat. Synchrony eCRM provides customer contact agents with an intuitive Web-browser-based interface, which allows them to rapidly retrieve each customer's complete history, using nothing more than the PC, a Web browser and a telephone. The company was formerly known as Intelecare. It was formerly a subsidiary of Enivid, Inc. Synchrony was founded in 1997 and is headquartered in Cincinnati, Ohio.
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