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Service Management Group (SMG) is the leading full-service research and consulting firm focused on loyalty and service improvement for multi-unit companies. SMG measures the customer experience for leading retail, restaurant, and service-based companies providing unit-level customer and employee metrics, analysis, and consulting. They conduct surveys in more than 90,000 locations in 44 countries and 19 languages. SMG is listed on the American Marketing Association's Honomichl Top 50 Market Research Firms. To request more information about SMG, email Jessica Hatcher at jhatcher@servicemanagement.com or call 816-448-4500.
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210 W. 19th Terr
Kansas City, MO
64108
United States
Phone: 816-448-4500
Fax: 816-448-4599
| Top Schools |
| Central Missouri St. Univ. | 7% |
| Kansas St. Univ. | 6% |
| Univ. of Kansas | 6% |
| Univ. of Missouri-Kansas City | 5% |
| Northwest Missouri St. Univ. | 4% |
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