Service Birmingham is Birmingham City Council’s joint venture with CAPITA Business Services. By providing world-class information and communications technology (ICT) systems, Service Birmingham is transforming the way the Council operates, by improving services, cutting costs and increasing job satisfaction.
Since the joint venture began in April 2006, Service Birmingham has implemented major enhancements to the Council’s ICT infrastructure, including a £2m investment in a new server estate.

As the Council’s Strategic Partner, Service Birmingham is contributing to the delivery of Business Transformation by working alongside the Council to identify opportunities for service improvements. Birmingham City Council’s transformation programme is one of the largest and most ambitious of its kind. The corporate services transformation programme has already saved the Council £9.5m and should generate savings of £800m over 10 years.
‘Link2ICT’ is the division of Service Birmingham which provides ICT solutions for schools, Youth Centres, Libraries, Museums and Arts. Similarly, ‘Digital Birmingham’ is the division of Service Birmingham responsible for delivering initiatives that increase the take up of digital technologies in the city.