Satmetrix helps the world's leading companies drive higher levels of customer loyalty and business results. We combine on-demand technology solutions with best practice expertise to successfully implement programs designed to collect and act on customer feedback. Customer information is collected and distributed in real-time allowing employees to rapidly respond to customer feedback, improving loyalty and increasing positive word of mouth.

Satmetrix is the co-developer of Net Promoter which has been proven to be the best loyalty metric to drive financial growth. Net Promoter has gained rapid adoption among business leaders due to its ease of adoption and transformational benefits.

Net Promoter is more than a score, it’s an organizational discipline that transforms your business around the customer. Whether you chose to use the Net Promoter Score (NPS) or other loyalty measures, our operational approach will allow you to evaluate the customer experience at key areas of your organization; measure the loyalty of your customers, partners and employees; identify performance gaps, and continue to engage with your customers through online communities.