Pivotal Corporation offers customer relationship management (CRM) software that enables mid-sized enterprises worldwide to acquire, serve, and manage their customers. Its CRM software suite includes an application platform and capabilities in marketing, sales, service, contact centers, partner management, and interactive selling. The company’s products and services are offered to its customers through a direct sales force and independent members of the Pivotal Partner Program that resell its products. Its customers are primarily located in North and South America, Europe, the Middle East, and Asia. The company competes with E.piphany, Inc.; JD Edwards & Company; Kana Software, Inc.; Microsoft Corporation; ONYX Software Corporation; Siebel Systems, Inc.; Salesforce.com, Inc.; Oracle Corporation; PeopleSoft, Inc.; and SAP AG. As of 02/25/2004, Pivotal Corp. operates as a subsidiary of CDC Software Corporation.