Established in 1997, Novilinguists Multimedia is a well ranked localization company on the international arena. Located in Genoa in the north of Italy, it was founded by a dynamic and dedicated businesswoman who has created a flexible team of internal language professionals and external partners to serve the long-term multiple language needs of clients operating in a global business environment. Our business is privately owned by its management (two partners) and is composed of in-house professional translators and senior project managers who have well developed soft skills and share their excellent communication and management competencies with each other on a peer level. Over the years company growth has been steady thanks to the repeated business of our clients who remain with us because we have placed quality and customization as our key assets to consolidate client satisfaction. Referral has played a crucial role in the development of the company. Flexible to meet complex customer localization needs, Novilinguists believes ‘knowledge’ integration is the only valuable client-oriented approach which ensures seamless interaction between ideas, processes and output, thus creating unparalleled added-value to the final product. Novilinguists has engaged to offer an even wider range of services in different mission-critical areas to meet the multiple client needs. This has been achieved by creating a wide pool of professional partners who accommodate comprehensive multilingual localization and consultancy services specifically designed for companies poised to globalize. Therefore it becomes a matter of totally rethinking the business model in terms of a lean organization or "Enterprise 2.0" which works with a Total Quality Management approach. This is attained through a hybrid system where internal staff and external consultants mentor and guide the company in the delicate transition phase towards internationalization