Metrix, LLC develops service management and mobile field service software solutions. It offers solutions for contact center that automates customer service and support processes, including initial request and triage, and problem resolution and closure; field services that offer closed-loop, real-time dispatch, debrief, and billing capabilities; and mobile workforce, which allows communication with mobile service resources through wireless Internet or store-and-forward technology. The company also provides solutions for contract lifecycle for managing and administering contracts in repository and price services based on negotiated terms and conditions; service parts and logistics, which provides the visibility of spare parts inventory, automates service logistics, and manages stock in the field; return services that streamline RMA issue, receiving, inspection, routing, repair, teardown/refurb, shipping, billing, and re-stocking; and warranty and assets for warranty and asset management. In addition, it offers Web portals for enabling customer self-service, third-party service provider outsourcing, and contracted field service dispatch and debrief. Further, the company provides industrial solutions for medical devices, high tech manufacturing, third party services, capital equipments, and printing systems. Metrix, LLC was founded in 1980 and is headquartered in Waukesha, Wisconsin.