Kumina has a clear view on IT servicing and quality assurance. These views can mostly be summed up in the following list.

- Integrity

Wiktionary says about integrity:

1. Steadfast adherence to a strict moral or ethical code.
2. ... unimpaired
3. The quality or condition of being complete;

All these three points can be found in the way we do business, the way we do maintenance and the way our maintained systems work. This is probably the most important part of our philosophy.

When errors occur, we will be candid about them and fix them as soon as possible. We dislike sloppy work. We concentrate on making your systems work the way you want them to work and helping you in finding solutions for problems. That's what integrity is all about.

- Trustworthy

This means we don't lie (intentionally) and you can rely on us. When we say it will be finished, it will be finished. When we say it will work, it will work. When we're not sure about something, we say we're not sure but we'll look into it. When we said it would be finished and it isn't, we take the blame and explain as candid as possible why it wasn't finished and how we tried to achieve it being finished nonetheless.

When we say we work on a “best effort” basis, we give our best effort.

- Cooperation

These are *your* servers and you need access to them at all times. You need to be able to check on Kumina's work. You need to know how things work. You need to be able to change things, immediately, without waiting for consent. You don't want to be totally dependant on Kumina for running your servers.

At Kumina, it's mandatory to document everything. And we give you access to every part of the documentation we have access to. Kumina needs to work together with you, not independent of you. This is very important to us. As long as you have access to every part of the documentation, you can check our quality. It forces us to be the best we can be.