Knova Software, Inc. engages in the design, development, marketing, and support of customer relationship management software applications and services that enable customer service organizations to resolve service requests. It primarily offers Knova Application Suite, including Contact Center, Self-Service, Forums, Field Service, and Knowledge Desk. Contact Center is an assisted-service application for customer service and help desk agents, which enables them to resolve customer issues and questions. Contact Center integrates a knowledge management system with features, such as search, collaboration, interview scripting, email response, and knowledge authoring. Self-Service is an application that enables customers and employees to resolve their own issues and questions on an enterprise Web site. Forums is an application for online customer communities and forums that enable customers to discuss and collaborate on topics of interest, including an enterprise’s products and services. Field Service is a mobile support application that enables field technicians and service professionals to search the knowledge base and resolve problems at the customer site. Knowledge Desk is a packaged knowledge management solution for service and help desks to resolve questions, author knowledge, and manage repositories of intellectual capital. The company also provides maintenance and/or professional services, including training and implementation services, consulting, and technical support. Knova Software markets its products primarily in North America through its direct sales force, as well as internationally through value-added resellers, software vendors, and system integrators. The company was founded in 1991 as ServiceWare, Inc. and changed its name to ServiceWare Technologies, Inc. in May 2000. The company is based in Cupertino, California. As of March 14, 2007, Knova Software, Inc. is a subsidiary of Consona Corporation.