Kana Software, Inc. engages in the development, marketing, and support of customer communications software products. It provides an integrated solution, which enables organizations to enhance customer interactions and deliver managed service across various channels, including email, chat, call centers, and Web self-service. The company’s solutions include KANA IQ, a self-service application along with an assisted-service solution for contact center agents to locate the information; KANA Response, an email management system that enables agent-assisted service with automated email, Web, and instant messaging request management; and KANA ResponseIQ, an integrated combination of KANA IQ and KANA Response, which enables companies to manage email responses to customer inquiries by accessing a common knowledge base that routes requests through appropriate communications channels. It also offers KANA Contact Center, a multi-channel customer service application for contact centers that provides request management, solution publishing, self-service capabilities, and extranet workflow; and KANA Connect that automates the preparation and delivery of permission-based, proactive messages throughout the customer lifecycle. In addition, the company provides customer support, as well as professional services, such as consulting and education services. It serves financial services, communications, health care, government/education, high technology, transportation/hospitality, manufacturing/consumer goods, and retail industries. The company sells its products primarily in the United States and Europe, as well as in Asia through its direct sales force and third party integrators. Kana Software has strategic relationships with Accenture, BearingPoint, and International Business Machines Business Consulting Services. The company was founded in 1996 and is headquartered in Menlo Park, California with additional offices in Japan, Hong Kong, the United States, and Europe.