Interactive Intelligence provides the most innovative call center software and IP telephony products and services available.

For the contact center, the enterprise and the remote and mobile workforce, our standards-based all-in-one IP platform unifies every aspect of business communications. For ACD routed multimedia interactions, feature-rich IP PBX functionality, screen and call recording, outbound dialing, voice and unified messaging, and more - we align your business communications into one powerful solution.

From our call center software - including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more - to SIP-based enterprise IP telephony, enterprise messaging, voicemail replacement, and customer self-service, Interactive Intelligence offers a flexible, easy-to-manage alternative to proprietary, hardware-centric solutions.