Innotrac Corporation provides order processing, order fulfillment, and call center services to corporations that outsource these functions. Its fulfillment services include warehouse management, automated shipping, inventory tracking and order status, purchasing and inventory management, channel development, zone skipping, product sourcing and procurement, packaging, back-order management, and returns management solutions. The company also provides various customer support services, which include inbound call center services, technical support and order status, returns and refunds processing, call centers integrated into fulfillment platform, cross-sell/up-sell, collaborative chat, and email response services. As of December 31, 2006, Innotrac operated 10 fulfillment centers and 2 call centers in 7 cities in the continental United States. The company offers its fulfillment and customer support services to the telecommunications industry; retail, catalog, and direct marketing companies; and business-to-business clients. Innotrac Corporation was founded in 1984 and is headquartered in Atlanta, Georgia.