Get Satisfaction is revolutionizing customer service by applying the principles of Web 2.0 to improve the experience for both customers and companies. Anyone can add a product or service to the Get Satisfaction platform in order to ask questions, share ideas, or report problems, and company employees actively participate in providing solutions alongside their customers. Participating companies can use the Get Satisfaction community platform to achieve significant reductions in support costs while at the same time increasing customer retention and loyalty. Get Satisfaction’s customer-driven support network lists products and services from over 18,000 companies, including companies like REI, Whole Foods, Timbuk2, Comcast, Twitter, Best Buy, Google, JetBlue, Home Depot, and many others.