Firstwave Technologies, Inc. provides customer relationship management (CRM) solutions to enterprises in the United States. It offers Firstwave CRM that consists of client/server and web-based architectures, as well as handles the collaboration and interaction between workforce, customers, and prospects. Firstwave client-server CRM comprises various modules, including First-Sales that manages sales cycles; First-Market for marketing campaign and content management; First-Support a solution for customer satisfaction, retention, and loyalty; First-Survey that keeps a pulse on customer preferences through poll and survey management; First-Project that streamlines service delivery and project management; First-Quality that closes the customer feedback loop and identifies product issues; First-Web that reduces customer support costs and enhances communication through customized Web portal; and DataWave that helps maintain a database. Firstwave’s web-based CRM includes sales, marketing, customer support, quality, and customer portal modules. The company also offers various marketing services and products, including email marketing service that delivers email to decision makers’ in-boxes; lead nurturing email module that consists of newsletters, surveys, and invitations; personalization solutions that enables marketers to send out personalized emails or post cards to prospects with a complete loop to a personal URL. In addition, it offers Firstwave Technology, an enterprise-wide CRM solution, specifically designed for software and hardware companies; and the TakeControl suite that consists of CRM systems designed to optimize sales, marketing and customer service operations through delivering highly functional solutions. Firstwave Technologies, Inc. has strategic alliance with M1 Global Solutions, Inc. The company was founded in 1984 and is headquartered in Atlanta, Georgia.