FileNet Corporation operates in the software industry in North America, Europe, and Asia. It develops, markets, sells, and supports a software platform and application development framework for enterprise content management (ECM) and business process management (BPM), called FileNet P8. Its ECM software enables companies to capture, store, manage, secure, and process information; and automate the management and processing of various forms of content, including Web pages, word processing documents, spreadsheets, HTML, XML, PDF, document images, email messages, and digital and other electronic content. FileNet’s BPM software controls the flow of work throughout a business by streamlining, automating, and optimizing business processes. Its software offers customers the ability to configure, design, build, and deploy ECM and BPM solutions to meet the needs of their particular business or organization. The company also provides comprehensive support capabilities, including electronic and real-time phone support, and global call tracking for customers and partners on support programs. In addition, it offers consulting, implementation, and other technical and training services to its licensed customers and authorized valuenet partners. The company sells its products through direct sales force; and network of resellers, system integrators, and application developers to organizations and government agencies. FileNet was founded by Ted Smith in 1982 and is headquartered in Costa Mesa, California. As of October 12, 2006, FileNet Corporation is a subsidiary of International Business Machines Corp.