eDocs, Inc. provides e-billing and customer self-service software to enterprises. Its product suite integrates e-billing and payment, e-service, and self-care technologies, as well as offers a platform for customer service issues. eDocs' solutions enable end customers to manage their accounts, research offerings, buy products and services, review bills and statements, initiate and track payments, and resolve issues online from a single point at a company's Web site. The company also offers technical support, hosting, and training services. Its products and services are used by companies in various industries, including financial services, energy, healthcare, insurance, retail, telecommunications, government, and manufacturing/distribution, as well as public sector. eDocs has operations in Asia, Australia, Europe, and Latin America. The company was founded in 1997 and is headquartered in Natick, Massachusetts. As of January 14, 2005, eDocs, Inc. is a subsidiary of Siebel Systems, Inc.