EchoMail, Inc. provides inbound and outbound electronic communications management solutions. Its e-mail relationship management solutions include Analytics that provides analytical reporting on data; Business Intelligence that offers performance management, scorecard system, online analytical processing, requirements analysis, implementation and configuration, Web-delivered services, and measurement and management to improve customer satisfaction and retention; and Data Capture for data capturing. The company’s solutions also include Data Warehouse to store and archive data; Delivery, an electronic delivery method; Filtering, an information filtering system; and WorkFlow that offers workflow procedures to streamline intranet content. In addition, it offers Customer Care for customer care service departments and call centers; Direct Marketing, a direct marketing platform for marketing departments to manage mailing lists and execute outbound e-mail marketing campaigns; FAQ/Self Service; Sales Force Automation; and Communications Manager. EchoMail serves various industries, including banking and financial services, insurance, media and publishing, consumer packaged goods, retail and etail, life sciences and pharmaceuticals, transportation and fleet management, energy and utilities, and government and non-profits. The company was founded in 1994 as Millennium Cybernetics, Inc. and changed its name to EchoMail, Inc. in January 2000. EchoMail, Inc. is based in Cambridge, Massachusetts.