Formed in 1988, CRI has positioned itself as a company with diverse services, expertise in complex technology, and a philosophy of treating employees well. CRI assisted companies with keeping their IT shops smoothly operating so they could focus on core business operations and higher profits. Technology giant Hewlett Packard hired CRI to keep expert consultants at their Boise site to manage many disparate IT systems including e-mail, security, databases, applications, and websites. CRI picked up these "managed services" contracts as a core business, and HP became a key client.


CRI also diversified into different markets, including the education market. Through previous engagements with school districts, state education agencies, and higher education customers, CRI developed expertise in critical business applications such as student information systems, curriculum management and assessment systems as well as insight into the data analysis needs of education stakeholders. The result was the development of a spin-off software company, Academic Accelerator, LLC (AAc).

While CRI has had a significant history of support to both large and small business, today the company has moved more heavily into the government arena, focusing highly on government technology support. Significant new contracts with the State of Idaho, the State of Montana, and the US Department of Energy at the Idaho National Laboratory have resulted in many engagements related to security, programming, infrastructure, and enterprise architecture. The future looks bright for CRI, having just opened a new office in Idaho Falls to support the Department of Energy, as well as supporting the State of Idaho as the only Idaho-based IT consulting firm on the master service contract.