Connextions is recognized as a premier acquisition, growth and retention solutions company. We serve a broad range of B2B and B2C businesses, with particular expertise in the health insurance industry.

By combining our industry knowledge with unique technology and highly trained professionals, we help the nation's best-known health insurance plans build operating efficiencies and competitive advantage.

Our unique capabilities – combined with our consultative approach and demonstrated ability to deliver quick, cost-effective solutions – provide a compelling rationale for companies seeking a strategic partner that can provide significant, measurable value.

What We Do

Connextions designs and manages flexible solutions – driven by our proprietary bConnected technology – tailored to meet the individual needs of our clients. Our range of services includes:
GROW: Customer Acquisition

* Consumer-direct sales expertise
* Skilled tele- and online-sales professionals
* Industry-specific compliant practices
* Scalable, proprietary Connextions University training program
* Systematized lead management on SaaS platform
* Real-time, transparent marketing dashboard
* Maximized conversion rates / reduced acquisition costs

RETAIN: Customer Retention

* Analytical risk modeling of customer population
* Targeted retention of high risk customers
* Proactive outreach programs (live and automated calls, direct mail, and email)
* Increased save desk and win-back conversion rates
* Lower customer churn and higher profitability

SERVE: Customer Service

* Multi-channel communication (IVR, phone, web, chat)
* 24/7, multi-lingual support
* Fully automated online self-service capabilities
* Service agents qualified to cross- and up-sell
* Full customer visibility across all contact channels
* Customer relationship management that drives brand loyalty