Concord Communications, Inc. provides business service management software solutions to enterprise customers, managed service providers, and telecommunication carriers worldwide. It offers various software products under the eHealth, Spectrum, Vitel IVIZE, and netViz names. eHealth Suite, a Web-based management software, maps information technology services to business needs, and manages application, system, and network infrastructures. Spectrum manages the health and performance of networks and the business services that rely on them, including root cause analysis and event correlation. netViz enables customers to visualize business processes and map relationships within the supporting technology infrastructure through data-driven icons. Vitel IVIZE provides voice performance management solutions, which enable enterprises and service providers to manage the performance of Internet protocol and legacy voice network and messaging systems. eHealth also contains various suite-wide products that operate across applications, networks, and servers. eHealth E2E console provides a centralized view of availability and performance data across applications, systems, and networks. It is a graphical user interface for end-users and administrators that combines an engine for collecting data, a database, and reporting capabilities. eHealth Live Health identifies outages, potential outages, and sources of delay across applications. eHealth Live Health provides out-of-the-box profiles that detect information technology slowdowns and service degradation. The Distributed eHealth runs and manages eHealth applications across multiple eHealth systems. The company was organized in 1980 as Concord Data Systems, Inc. and changed its name to Concord Communications, Inc. in 1986. The company is headquartered in Marlborough, Massachusetts. As of May 30, 2007, Concord Communications Inc. is a subsidiary of CA, Inc.