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CM Insight Limited operates as a customer management consultancy that focuses on the contact centre and related customer-centered business processes. The company’s services include education and market intelligence, contact centre planning, offshore strategy and deployment, contact centre implementation and migration, and performance and service delivery management. It serves client facing and public sector organizations, and outsourced service providers in the United Kingdom and internationally. The company was founded in 1998 and is based in Weybridge, the United Kingdom. As of February 6, 2006, CM Insight Limited is a subsidiary of Verint Systems, Inc.
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