APAC Customer Services

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APAC Customer Services, Inc. provides customer care services and solutions in healthcare, business services, communications, publishing, travel and entertainment, and financial services industries. The company offers its services and solutions through multiple communication channels, including telephone, Internet, email, fax, mail correspondence, and automated response generated through technology. It provides customer service support for various medical plans, including pharmacy, medical, dental, vision, and Medicare Part D to plan members and healthcare plan providers; delivery issue resolution, business contact management and sales, member acquisition, account maintenance, billing issue resolution, research and trend analysis, troubleshooting, and claims processing for business services industry; and targeted inbound customer acquisition, product sales, ongoing account maintenance, billing issue resolution, troubleshooting product issues, product set-up services, and customer retention activities for communications industry. The company also responds to customer inquiries regarding delivery, scheduling, and billing, as well as assists in classified advertising sales, readership data collection, and subscription collections in publishing industry; reserves booking for general and corporate travel, as well as offers information on client resort properties, locations and amenities, cancellations, billing and account management, loyalty club management, and complaint resolution for travel and entertainment industry; and assists customers with card activation, credit inquiries, billing issue resolution, account maintenance, balance increases and transfers, and balance inquiries for financial services industry. As of December 30, 2007, it operated 12 customer care centers in the United States and the Philippines. The company was founded in 1973 and is headquartered in Deerfield, Illinois.

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New Hires and Recent Promotions at APAC Customer Services

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  • Richard Dyman, Financial Systems Manager - Essbase

    was VP Financial Systems Support at LaSalle Bank - 2 months ago

  • Scott Murray, CSR - Horizon BCBS New Jersey

    was Production Specialist at WGBA NBC 26 - 2 months ago

  • Kiran Parisa, Programmer Analyst

    was Programmer Analyst at Magna Infotech - 3 months ago

  • Arlan Coprada, Reports Programmer

    was Systems Analyst/Programmer at SEAMEO Innotech - 5 months ago

  • Ruben Moffett, Vice President, Information Technology

    was Vice President, Organizational Quality and Business Intelligence - 3 months ago

  • Shayne Farrell, Vice President of Operations

    was Regional Director of Operations - 5 months ago

  • Jamie Roberts, Service Delivery Manager

    was Senior Operations Mananger - this month

  • Mike Phillips, General Manager ~ Customer Care Operations

    was Director of Operations - 4 months ago

  • Racquel Manlapaz, Director of Operations

    was Director for Operations - 5 months ago

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