AnswerLab conducts both qualitative and quantitative research that provides actionable insights into customer experience with websites, software and mobile applications. AnswerLab works with clients at any phase of product development—from concept testing to implementation to ongoing benchmarking and tracking. AnswerLab’s research provides clients with the confidence needed to make important design decisions and offers detailed insights into the thoughts and attitudes of target customers. AnswerLab designs the appropriate methodology for each project, manages the project from start to finish and delivers the “a-ha moments”.

AnswerLab is a recognized leader in user experience research. In 2009 AnswerLab was the only research firm named to Inc Magazine’s Inc 500 List of Fastest Growing Privately-Held Companies in America. The San Francisco Business Times also named the company to its list of 100 Fastest Growing Private Companies in the Bay Area. In addition AnswerLab recently received the Premier Partner Award from Honda for excellence in user experience research. AnswerLab's clients include industry-leaders such as FedEx, Yahoo!, eBay, Intuit, PayPal, Genentech, Cisco, Experian, ING Direct and Microsoft.