Looking for insight to number porting between VOIP providers
About April 2007 we moved our phone service from one business VOIP provider to another and tried to port the primary company phone numer. In the interim, we maintained one line (the primary company phone number) with the old provider and forwarded all calls to the new provider.
As of today, 10/8/07, the phone number is still not ported to the new provider. The most frustrating part is that neither company can tell me what the problem is because they both evidently use 3rd party contractors to handle the porting requests.
We have tried contacting the FCC and the Texas Public Utility Commission who each refer us to the other one. Short of contacting the Attorney General's office or filing suit, I am at a loss about what to do next.
Answers (4)
Sheilah E
Owner, ★SME Management:.......... Business Management and Accounting Consultant
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Here is a link for the FCC rules on porting numbers.
Sheilah
Links:
I had another similar issue porting from one VOIP to another VOIP. It is frustrating as most startup VOIP do not have accountable customer service. In your, I would suggest sending another LOA to your new VOIP provider to port the number. That will create another "work order" to port the number from the donor VOIP to recepient VOIP. However, keep in mind most of the VOIP take 20 business days to port number. Once the number is ported make sure it "released and removed" from the donor VOIP's database. If the donor VOIP doesn't remove it from their database, all subscribers of old VOIPs will not be able call you but the other subscribers will be able to call you. If you get that problem let me know how to resolve it.
Mike H
VP Worldwide Sales and Marketing -Gigabeam Corporation
Best Answers in: Telecommunications (2), Wireless (1)
I might be able to help. What is the phone number and who is the old and new provider?
Reply privately to mhinton@onscom.com if you do not wish to post this information in this forum.
Clarification added October 10, 2007:
The process is most likely stuck in the business (LSR) exchange. Perhaps some business rule failure that isn't getting communicated back to you (the subscriber) but should be. Or maybe they haven't identified the correct Old Service Provider to whom to send the LSR. It could be any number of issues, although there's no excuse for it not getting figured out by now (even though it's a common occurance). With the numbers I may be able to assist.
JOSHUA A. F
voice/data/network Enterprise Account Executive / TopLinked.com
Best Answers in: Offshoring and Outsourcing (1)
Shane,
The PUC is indeed the Government body that handles this. The thing that is probably happening here is that the old provider is saying that account is not up to date meaning that there is a balance owed. This is a scare tactic used primarily by low end CLEC's. They can and will keep the numbers until the balance has been paid.
I actually just remedied this with a client less than 3 weeks ago. let me know if you need help to find the root of this problem.
JF@lightwavegroup.com
