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Zach S.

Director of Information Technology at EAS LeadGen | LION

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Zoho CRM vs. Salesforce.com

Has anybody used Zoho CRM? It appears to be an exact knock-off of salesforce.com, but has anyone used it compared to salesforce.com? Pros & Cons?

posted August 11, 2008 in Databases, Customer Relationship Management | Closed

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Gary S.

VIP Player Services, LLC

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Zach,
I have some research on Zoho CRM & the parent company (Adventnet) , and this time its gotten great reviews. Check-out the link below.

Gary

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Clarification added August 12, 2008:

Zach,
I have done some research on Zoho CRM & the parent company (Adventnet) , and at this time its gotten great reviews. Check-out the link below.

Gary

posted August 11, 2008

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Flyn P.

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Zach...

Do yourself a big favor, don't compare CRM's against each other but rather against your sales process. All CRM's do the same things, but they often do them differently.

The purpose of a CRM is increased productivity -- so compare them as as to how they enable your selling process. If you take the daily activities you require for your selling process and compare how each CRM performs those tasks you will learn which offers the most productivity.

If they are not distinguishable I would be very tempted to choose the market leader so you don't end up in a system that gets abandon later if the company fails to really break into the market.

I hope this helps

posted August 11, 2008

Jonathan E.

Director of Operations

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I havent used either... I am more conserned that you are prepared to use a free service such as Zoho to store all your company data around customer management and opportunity management. Anything that is for free installing alot of trust in the money they must spend on security to keep you information secure.

posted August 12, 2008

Melvin R.

Marketer, Entrepreneur, Blogger, Public Speaker

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I've used both, an a few other systems as well others.

As a sales & marketing guy, I didn't like both Zoho & SalesForce.com as they were too complicated & cluttered for my taste. I needed something that just worked without me thinking too much about the system... so I could focus on sales.

Initially, I decided to go with HighRise (http://tinyurl.com/highrisecrm).

More recently, I've moved over to PipelineDeals (http://tinyurl.com/pipelinedeals).

They both at really focused on helping you get stuff done. I particularly like the Leads view of PipelineDeals which makes it easy for me to create a list of people I need to call or email (such as after a tradeshow) and really go through them quickly without wasting time.

Hope that helps

~ Mel

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posted August 13, 2008