Dawn Christine M
HR, Employment, Social Networking Muse | Recruiting | Optimism | LIONS | Life Artist in the Laws of Attraction
How would you define a successful "ITIL" Eco-Green/Business initiative?
Good Answers (1)
Chris S
General Programme Manager at Alcatel-Lucent
Best Answers in: Computers and Software (2), Career Management (1)
Dawn
What an interesting challenge. On the face of it I would have said there is little or no synergy between the green brigade and the OGC.
However, after giving it some thought I've concluded the following:
Given that the ITIL framework deals with the operations and management of your IT infrastructure there are many areas that would impact on the environment - for example:
Change Management/Configuration Management
- Recycling and Refurbishment of obselete devices
- Procurement of energy efficient/low carbon footprint equipemnt
- optimising the use of data-center space allocation (ie different classes of data-hall with less sensitive devices clustered into "warmer"/less humid conditions)
- Tiered data storage (ie near-term/long term data kept on media that is not constantly "spinning")
I could think of many more in the operations space.
Get in touch - if you want to further the discussion.
Chris
More Answers (4)
I’m not really sure the two items are necessarily the same thing. Put simply ITIL has its origins in governance framework to ensure standards around Information Technology. ITIL was founded by is a UK Office Government Commerce.
I would suggest you might be considering a “sustainable computing policy” whereby a key criterion for commissioning, supporting and delivering IT is the environmental impact. Typically, this includes whole system lifecycle management. CO2 output and cost is useful consideration as is decommissioning/disposal.
Regards,
Patrick
James M. G
Sr. Area Mgr. at IMSM and Management Consulting Consultant, Director of Operations, Latin America
Have you looked into the ISO 27001 standard? This deals with information Security. I might also suggest the ISO 14001 environmental standard from which you would be able to define parameters for reaching "success" in your firm. Continual improvement is a key element. If you don't know where you stand how can you measure success?
Links:
Michael S
ITIL Service Manager (v2), ITIL Expert (v3), ISO/IEC 20000 Consultant, ASQ Certified Six Sigma Black Belt, CISA, PMP
Best Answers in: Change Management (2), Certification and Licenses (1), Planning (1), Project Management (1), Blogging (1), Computers and Software (1), Databases (1)
Any business activity executes processes, whether these processes are formally documented or not.
Furthermore, all business initiatives result in the delivery of some service or product to a customer.
More and more these days we are seeing that products and services cannot be delivered to customers without a significant contribution from information technology.
Thus, I don't see that a "green" initiative is any different in this sense from any other business initiative. A green initiative executes processes and delivers services/and or products to its customers. It is very likely that this requires some signficant contribution from information technology.
Keeping this in mind, I would define success for an ITIL "green" business initiative exactly as I would any other business initiative.....wholly dependent upon that specific business and what is important to that business and its customers.
For example, an ITIL implementation for a financial services company might define success by reducing the amount of risk inherent in the delivery of its IT Services. On the other hand, a customer service organization might define a successful ITIL implementation as one that increases customer satisfaction with its IT services.
However, a "green" initiative might define the success of an ITIL implementaiton in terms of value realized by reducing the costs associated with conserving scare resources that are consumed as it delivers IT Services to its customers.
In summary, sucess is likely different for every business.
MS
Jessica M
Founder of RequestFill Inc.
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http://www.requestfill.com/article.php?article=441
This partially answers the questions, could be reference
