Dave T.
Content Strategist Caffeinating your Customers; Author of Sharing Superheroes.
What's the most memorable example of a company overdelivering or going the extra mile for you?
I heard a story recently about a guy who took an iPad 2 back to the Apple Store after a blazing row about finances with his wife. He put a note on the return saying "Wife said no". Shortly after a parcel arrived at his house, with a note on it saying "Apple says yes".
We've all heard dozens of stories about companies that go beyond the call to excite and delight. What are your favourite tales in this category?
Answers (4)
Steven B.
Founder and President at ProAudio GA
Best Answers in: Work-life Balance (1), Sales Techniques (1)
I had a projector installed for a client in their main conference room. The projector was problematic after a couple months being installed, and the company tried everything they could to make it right. this includes replacing it twice, which lead to the determination that there was some sort of problem with the product firmware. by the time this was determined the product was over a year old. The company not only replaced it again, but they replaced it without any charge to me and they upgraded to their most recent model with far more features. the advanced replacement charge was covered by my factory rep. and the new unit is and has been working great. The Company is Optoma Inc., and they have forever secured my loyalty as a company and for personal use. they make an amazing product and when something does go wrong (even BMW's have recalls), they do what it takes to make it right.
Lisa C.
President at Big Sheep Communications
Best Answers in: Internet Marketing (1), Business Development (1), Customer Relationship Management (1), Starting Up (1), Using LinkedIn (1)
I had ordered 2 pieces of furniture from Crate & Barrel. One item was backordered and because I'm way out of their local delivery zone, I was going to have to wait until both items could be delivered together. However, within days of placing my order, Crate & Barrel called and said they were delivering something to someone nearby and would be glad to drop off the available item with no extra delivery charge to me.
They came when they promised, carried the item into the house, and even helped me unpack it to make sure everything was right.
Dan L.
Creative and dependable. Accomplished leader. Strengths in strategy, marketing and technology.
Best Answers in: Professional Networking (2), E-Commerce (2), Staffing and Recruiting (1), Internet Marketing (1), Viral Marketing (1), Customer Relationship Management (1), Business Analytics (1), Planning (1), Project Management (1), Quality Management and Standards (1), Career Management (1), Business Plans (1), Enterprise Software (1), Computers and Software (1), Databases (1), Information Security (1), Information Storage (1), Web Development (1), Wireless (1)
Dave,
Verizon. My FiOS installation was during a blizzard - 8 inches of snow before the technician arrived in my driveway - on time - and an additional 4 inches of snow during the installation, which included finding the underground vault to connect the fiber and drilling through my foundation from the outside to connect it up.
Verizon also did **not** like my interior coax and connections, so the technician replaced every single end, replaced the splitters, ran a new coax and cat-5 connection to where I wanted it, and cleaned up the interior wiring in the basement.
Cheers!
--Dan
Dave J.
Podcast Consultant at School of Podcasting
Best Answers in: Blogging (2), Advertising (1), Viral Marketing (1), Lead Generation (1), Search Marketing (1), Computers and Software (1)
Longhorn Steak house once made us wait. The waitress was in the back making dressing. She came out, apologized up and down. Later she gave us free desert. We appreciated. Then they brought the check for $0.00 We ask for that waitress every time my wife and I go there.
