What is the correct definition of Performance Excellence and how it is different from Organizational Excellence?
I would like to differentiate my understanding between the terms Performance Excellence and Organizational Excellence.Also i would like to know are there any guidelines for assessing the Organizational Excellence level like the ones Performance Excellence platforms having like MBNQA,EFQM ?
Answers (3)
Sahar A.
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“Excellence is doing ordinary things extraordinarily well” as said by Booker T Washington, “Excellence is to do a common thing in an uncommon way”.
Performance Excellence can become evident when an organization beats its competitors, and it is usually measured by the ability to sustain a leading or significant market share Organizational Excellence performance is achieved through the successful integration of a variety of operational and strategic elements that enables an organization to become one of the best in its industry
Frank H.
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Simply, performance excellence is both individual and team based as part of an organization. Organizational excellence is how the organization (the entity) competes in it's market space.
Performance Excellence is internal & Organizational Excellence is external. They are sometimes related and sometimes not.
A Organization may have highly performing excellent teams but external performance( in terms of Market Share/Profits ...) may not be that great.
example: Sun Microsystems
A Organization may have low performing teams but Organizational Performance(external performance in terms of Market Share/Profits ...) may be exceptional. This might happen due to M&A.Here growth is not organic and most of the revenue comes from the acquired companies not because of the internal innovation/excellence.
example: Computer Associates(CA)
