Could anyone provide me with a sample employee satisfaction questionnaire/survey?
I need to design and implement an employee satisfaction survey for my company and this is my first experience at it. I am looking for a sample questionnaire or survey that i could use to compile my own. Any inputs/ advice / suggestions/ references will be great!
Also It would be very helpful to understand how these surveys should be executed and how should the answers received be analysed.
Thank you very much.
Answers (11)
Kavita S.
Senior Business Specialist at Calypso Technology
Best Answers in: Organizational Development (3), Ethics (1)
Look for GE's employee survey templates on the web. They are supposed to be really good.
Melanie S.
Transformative Leader + Skilled Strategist
Best Answers in: Organizational Development (3), Nonprofit Management (2), Conference Planning (1), Corporate Governance (1), Career Management (1)
Gallup's work on employee *engagement* provides excellent reference
Links:
Ramesh K.
CTO & Human Search Engine
Best Answers in: Using LinkedIn (119), Education and Schools (26), Computers and Software (17), Software Development (16), Business Development (14), Enterprise Software (13), Web Development (13), Customer Service (11), Government Policy (11), Internet Marketing (8), Starting Up (8), Energy and Development (8), Certification and Licenses (7), Internationalization and Localization (7), Manufacturing (7), Career Management (7), E-Commerce (7), Regulation and Compliance (6), Sales Techniques (6), Planning (6), Project Management (6), Communication and Public Speaking (6), Small Business (6), Job Search (5), Staffing and Recruiting (5), Public Relations (5), Corporate Governance (5), Organizational Development (5), Professional Networking (5), Blogging (5), Databases (5), Wireless (5), Mentoring (4), Accounting (4), Financial Regulation (4), Compensation and Benefits (4), Advertising (4), Search Marketing (4), Business Analytics (4), Quality Management and Standards (4), Supply Chain Management (4), Business Plans (4), Computer Networking (4), Air Travel (3), Occupational Training (3), Venture Capital and Private Equity (3), Personnel Policies (3), Exporting/Importing (3), Change Management (3), Philanthropy (3), Social Enterpreneurship (3), Personal Investing (3), Engineering (3), Professional Books and Resources (3), Ethics (3), Information Security (3), Telecommunications (3), Purchasing (2), Economics (2), Mergers and Acquisitions (2), Government Contracts (2), Health Administration (2), Health Care (2), International Law (2), Offshoring and Outsourcing (2), Treaties, Agreements and Organizations (2), Employment and Labor Law (2), Graphic Design (2), Mobile Marketing (2), Customer Relationship Management (2), Commodity Markets (2), Nonprofit Fundraising (2), Distribution (2), Market Research and Definition (2), Product Design (2), Pricing (2), Green Business (2), Biotech (2), Facilities Management (1), Car and Train Travel (1), Business Dining and Entertainment (1), Hotels (1), Travel Tools (1), Freelancing and Contracting (1), Event Marketing and Promotions (1), Conference Planning (1), Government Services (1), Environmental Health (1), Public Health and Safety (1), Customs, Tariffs and Taxes (1), Criminal Law (1), Antitrust Law (1), Contracts (1), Corporate Law (1), Intellectual Property (1), Tax Law (1), Lead Generation (1), Equity Markets (1), Option Markets (1), Inventory Management (1), Retirement and Estate Planning (1), Wealth Management (1), Franchising (1), Information Storage (1)
There many on Internet.
ex:
http://www.loebigink.com/qnet/docs/tooldocs/staffsurvey.doc
However, I recommend you to build one yourself, which is more meaningful to your employees.
Alternatively, you can talk to Eduquity, who can help you build one for you and deliver it online. And the reports will be automated.
Talk to Suri Menon at rs.menon at eduquity.com
Ramesh
The Human Search Engine
Here is a link to organizational commitment survey.
Links:
I use this simple questionaire to obtain basic information
STAFF SURVEY
Name
Job
Date
1. On a scale of 1 to 10 where 1 is very bad and 10 is very good, how do you feel about your job right now? Please circle your choice below.
1 2 3 4 5 6 7 8 9 10
2. How do you think we compare to other companies you know as a good place to work? Please circle one.
a. Better
b. About the same
c. Worse
3. What do you think are the 3 best things about working here?
4. What are the 3 worst things
5. How likely is it that you will be looking to leave the Company in the next 6 months? Please circle one.
a. Very likely
b. Quite likely
c. Unsure
d. Unlikely
e. Very Unlikely.
6. If this was your Company and you could run it any way you liked, what would you do differently?
7. On a scale of 1 to 10, where 1 is very badly and 10 is very well, how well do you think you are managed? Please circle your choice below.
1 2 3 4 5 6 7 8 9 10
8. What could your manger, supervisor or colleagues do to make your working life easier or more enjoyable?
9. What training could we provide to help you now or for the future?
10. Is there anything else you would like to say?
Aleida D.
ITIL Service Manager / Expert, ISO 20000 Professional
Best Answers in: Job Search (1), Computers and Software (1)
What does your company value? This is the key question to start with.
What you measure will determine the answers received. If your company does not value what you're asking, the answers you get could be from employees that are a bad company fit. These answers are not something that should be acted upon, and can lead to confusion in employees about what the company culture is. ie asking training questions, when the company policy has no formal training
Start with the corporate employee strategy/culture and design questions that judge how well this is being implemented.
Jonathan H.
Management Consultant, PRINCE2 Practitioner, Strategist, Economist, Change Manager
Best Answers in: Economics (9), Change Management (4), Government Policy (2), Accounting (1), Personnel Policies (1), Business Development (1), Organizational Development (1), Career Management (1), Small Business (1), Using LinkedIn (1)
Brand Energy Research is one of, if not the best in the business.
Links:
John (Ed) A.
Small Business Internet Marketing Advisor, Speaker, Trainer, Author
Best Answers in: Customer Relationship Management (1)
You may want to view some of the survey templates offered by Zoomerang. Zoomerang is an inexpensive online survey tool with extensive templates and help features.
I believe they have an employee satisfaction template and it is very easy to customize.
They also offer a free option, so you can create and distribute the survey to 100 respondents at no cost (it's about $20 a month if you need to distribute to more people).
Sign up for free and have a look (no, I don't work for them, but I've used them and they are reliable and effective). Link is listed below.
Good luck with your survey.
Links:
I strongly urge you to invest in the employee engagement survey through Gallup. It's based on the book "First Break All The Rules" and it only covers 12 questions. You may want to read the book first and then learn how there is no more important thing to successful employee relations than to engaging them.
Anuradha S.
Consulting Specialist at Gallup
Best Answers in: Conference Planning (1), Organizational Development (1)
Hi Parul, you probably read this in many of the responses you have received, but Gallup is world leader in the domain of employee engagement. Read some of the books like 'First Break all the rules' or '12: Elements of Managing People' . Gallup' research in this area has been pathbreaking and you will find loads of research online. Do revert back if you need any specific info.
View a sample employee satisfaction surveyhttp://www.quantisurve.com/cgi-bin/Esat.asp
Info about employee satisfaction/engagement surveys http://www.quantisoft.com/Industries/HumanResources.htm
We (Quantisoft) are a full service survey company.
Howard Deutsch
hdeutsch@quantisoft.com
(609) 409-9945
