Steven B.
Senior Financial and Business Professional, Board Member & Devoted Father
● How can a simple SMILE bring you more customers, sales and overall, additional fruitful business?
● How can a simple SMILE bring you more customers, sales and overall, additional fruitful business? Nothing more, nothing less...
Thank you,
-Steven Burda
Answers (55)
Martin T.
Crisis Management§Interim Executive
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Begins to break down the first barrier to business: suspicion...
Bryan C W.
Seeking a new opportunity in B2B technology; global experience
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Human nature is such that a smile will start to build the rapport needed for a future relationship that leads to business...
Remember: It's all about them, not you!
When you smile (genuine) you are seen as friendly and willing to help. Everyone looks better with a smile. You have heard “Frown and you frown alone” right? People almost always respond better to a genuine smile. Be advised that if you fake this you will get caught and most likely never trusted again. One other thought, you need to use your eyes when smiling and not just your mouth. A smile is a complete expression which makes faking it a lot more difficult. So smile and show a little vulnerability, it is a powerful thing.
Greg H.
Certified Email Marketer / eCommerce Email Marketing - Delta Apparel / Owner - Hyer Media, LLC & Linking the Triangle
A smile should say that you live for and enjoy what you do. From that smile a prospect should get that you want to be there for them, solve their problem and enjoy "slaying the dragon."
Wallis D.
Director BSS Engagement Practice - GCC++ at Ericsson
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Hi Steven,
To smile is to say a lot about your product that you are selling. It exudes confidence, assurance and it highlights a personal relationship with the customer. It breaks barriers and allows the client to articulate their requirements / concerns in a non-hostile way.
Imagine if you you go to a personnel who is not smiling and lacks the engagement process. In a short time the created environment will not lead to improved or follow up business. Like a virus, feedback will be spread to others.
VBR/ Wallis Dudhnath
Dave M.
Professional trade show booth traffic builder and party entertainer. Corporate and private sector events.
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Happy is contagious.
I see this with every live gig I do.
Folks tend to pickup on this and respond positively if you smile...
Clare C.
Freelance sub-editor
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I always distrust people who SMILE too much.
There is an exercise in the Avatar Resurfacing Book,
It says 'smile until you feel happy' and 'think to yourself I am happy until you smile'.
When I put on a smile, in a matter of moments I feel more upbeat, happy, I feel my cheeks flush. When I am happy, I feel more receptive to people, more connected, I am giving, not looking to get. It is contagious, I can then work with happy people. When there is contentment, attention is on the goal, where we are going.
Kevin H.
Web Business Consultant since 1998
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Be a dentist.
Scott B.
Factotum
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Smile and the whole world smiles with you... unless you are a clown (then you're just plain creepy).
We all look for a smile in others, no matter what its purpose it. Heck, I've even heard people tell me their dog smiles at them!
Until Smile is been put in Tax Consideration One can Smile.
Whats Bad in dealing with people with smile ??
Definitely it increases your communication power,Your Appearance of not harming the other party in the deal...
--
Regards
Alok Tiwari
India
Jennifer R. C.
Strategic Visual Communication designer at design le Chat est dans l'Sac
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Smile is one of the most powerful marketing tools. Whether we smile when we first meet a client or smile because the sun is shining brightly. Each time you smile you change your physiology and that of those around you. People are attracted to and want to be with people who are happy, confident and love what they do. Read more on my face book link. Keep smiling it can open doors for you.
Links:
Phil L.
Safety Expert, Speaker, Blogger, Author, and Provocateur
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It can't. But building a work environment where people enjoy their jobs so much that they can't help but smile can. As some posters have already pointed out, happiness is contagious, but it's a lot simpler than that: people enjoy doing business with people who are enjoying themselves, whether it be the cashier ringing up you groceries or the project manager providing you widgets we'd all rather be around somebody who is sincere and pleasant than someone who is a disgruntled jerk. The exception that proves the rule is the policeman giving you a ticket. Frankly, I think most of us hope he's having a pretty crappy day.
Lynn K.
Cut-to-the-chase Coach helping you get to the "point" of your life!
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Again I am reminded that our animal brethren and sisters all have a form of greeting each other first to communicate all kinds of things from who is alpha to who is "safe". We do the same thing as humans whether we want to admit it or not. A simple smile opens the door to further listening and communication. A smile also recalibrates our brains so that we come from a more positive point of view.
However having said this I simply can't stand it when someone tells me to "smile"!!! Must come from the heart....
Face to face, a smile celebrates both the smiler and the person receiving it. BUT, on the phone a smile literally can stop a potential client and/or a complaint in its tracks! All recorded voice mail responses should be recorded with a smile all over your face! Always answer your phone with a smile! Just because it can't be seen do not assume it can't be heard because it is always heard!
Sahar A.
Diversity& Inclusion|Leadership training|Social Media Marketing|Social Media Training|Public Speaker|Culture Competence
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Steven:
Because a genuine smile is personal and it is contagious
Would rather do business witha grumpy person or with a person that smiles
I have had people working with me because for some reason I am always genuinely smiling, may be it installs trust and smiling shows self confidence
My 2 cents
Sahar Andrade
a smile, the first thing you will see before we shake hands. ice is broken. a simple smile has given you a head start. but, every clown can smile. don´t fool your customer. it´s all about business. smile, listen, smile again, act and solve and again smile. that´s the trick.
Doug H.
Charter School Finance Expert
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Smiling is contagious. People like to smile. You just need to give them a simple reason like smiling at them first. It takes them off their guard as well.
Susan G.
Lecturer/Writer (Law Alternative Careers/Professionalism), Painter (geometric abstracts/whimsy), food blogger
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Some people intuitively distinguish between genuine openness and a desire to connect and a smarmy "damn glad to meet you!" greeting, embracing the first and running from the second.
Most people are put off when they meet people who are crabby, grumpy, hostile and arrogant, and, I suspect that there is a large body of sales and motivational literature that suggests that those four greetings are among the least likely to begin relationships, much less to generate sales.
Milton R.
Ex Managing Director now Coaching CEO's
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The body affects our emotion and vice versa.
(Words as well, try to say I might get X and I will get X. Do you feel the same?)
The emotions transmit and people react more to feelings then to only words.
Brett D. G.
Corporate Projects Professional
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It goes to the heart of providing an exception customer experience.
The cultural creedo at my local gym is just three lines tenets long and it hits all the marks;
- give a warm welcome
- provide a helpful experience
- give a gracious goodbye
You can have a good business concept but unless you're truly and authentically jumping to service the customer - not just collect their money - you can't fail, the outward expression of this starts with a smile that comes from your toes up - with that kind of attention to impressing your customer you cannot fail.
Question: Ask yourself and others who are customer facing what it would take for them to produce that kind of smile?
Links:
Dawn B.
"CONNECTOR," http://DBoyerConsulting.com, Small Biz HR Consultant, Resume Coach, Social Media Trainer/Mgr.
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I heard two things in the last 24-hours that are significant to this question:
In a luncheon training meeting today presented by Drescher & Tanyag, Pembroke Two Building, Suite 318, Va. Beach, VA 23464:
1) When you see someone smiling at you, what is your natural tendency? It's to smile back, right? Who wouldn't want to talk to, communicate with, or be with someone who is smiling, having a great time, or pleasant to just be with? If someone is smiling at you, you are open to talking to them and hearing their message, and being open and responsive to them - including doing business!
From the Wednesday or Thursday, July 29th / 30th, 2009, Bill O'Reilly Show on Fox News TV, when discussing with Tanya Reiman noted the body language of President Obama in a speech the president was presenting,
2) If you smile and subtly nod up and down, then whomever you are communicating with will start subconsciously nodding up and down in agreement or 'syncopation' with your head movements and eventually, you'll start agreeing with what a person is saying without you even realizing you are agreeing with them. You take away a positive impression of what you heard.
Sales persons are trained to get you saying yes to very innocent questions first:
"Isn't the weather wonderful today?"
"You do want to save money today, right?"
"You do want to have the best in the neighborhood, right?"
"You do want the little woman to be the envy of her social group with that mink and sable coat, don't you."
Once you have your Yes answers set on automatic, then they spring the sales questions on you:
"You can afford that little tiny weekly payment of $50, can't you?"
"You can make payments every Friday right after you get off work, can't you?"
"You have great credit scores, don't you?"
By now you head has been bobbing up and down so many times, it doesn't know how to stop! Before you know it, you have whipped out your check book and they have made the sale.
I accept all LInkedIn invites: Dawn.Boyer@me.com
Links:
A smile means you are approachable. As long as you want to interact with the individual, smile :-)
Joseph W.
Quantitative Finance Research / Astrophysics
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There's nothing simple at all about smiling in a business context. If you are in a service industry it can be really tough to remain friendly and chipper after a very long day in the office. If you are looking for work, a cheerful, pleasant personality will help you with an interview, but it can be extremely difficult to be cheerful and pleasant when you are feeling a mix of fear and frustration.
There's also the cost factor. If you pay someone $100/hour to act happy for 12 hours a day, you won't have any trouble finding someone that will do it, but you may go broke. If you pay someone minimum wage for customer service, don't expect them to smile. Somewhere in the middle there is this price point that you want to hit.
People will pay good money for businesses that provide top-notch service, but top-notch service can be quite difficult.
I am a natural smiler. I smile quite by accident, and I have even been told on the phone "Wow, I can hear your smile in your voice." Something like that is contagious, and it automatically puts individuals into a pleasant frame of mind. When a person's frame of mind is pleasant, it actually takes away the tension that selling automatically gives off, and you are able to connect on a more human level.
Steve D.
Business Analyst at Sterling Jewelers
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Smiling is non-offensive and by nature people want to be around people that smile. One reason is because it is contagious and believe it or not burns a lot of calories too. A smile by itself may not get you more customers, you still have to do the leg work cold calling etc. If your smiling it makes it easier for people to become customers because there is a certain rapport in sales that make people comfortable. The more people you smile at in a day even if it is an acquantance the more likely one of those people becomes a customer and that is where the plentiful fruit thrives.
