Are Healthcare services outsourcing from India the next big opportunity?
Health-insurance companies based out of the US are giving the option to customers, to get their surgeries / medical procedures done from Indian hospitals. Is it now time to give healthcare outsourcing its due?
Location specific: Delhi Area, India
Answers (4)
Shefaly Y
Strategy Consultant & Executive Mentor (Life Sciences and IT)
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In a country that loses hundreds if not thousands of doctors every year to western countries, and that cannot provide decent healthcare to its numerous poor citizens, healthcare services outsourcing may be a successful business story but is a shameful blot on a nation's 60 years of freedom and democracy.
With Indians carrying a disproportionate burden of diseases such as malaria on the one hand, and diabetes and cardiac diseases on the other, perhaps the medical establishment could do better to focus on making their expertise available and scalable within India first before they seek to make enormous profits from rich westerners.
The experiences on the ground, of GPs in India, are instructive in the larger failures of public health policy and practice in India.
A better, scalable way would be to raise the profile of the usefulness of training western doctors in India, so that they can understand, diagnose and treat better the diseases, which, hitherto geographically confined, are now truly globalised thanks to travel and mass migration. (See link)
This may not be a fashionable view but it is the only sustainable way to go forward where health is not the privilege of the few 'haves' but the fundamental right of the many 'have nots'.
Links:
Praveen J
Experienced professional, advising companies on Smarter Document Management & Managed Services at Xerox Global Services
Namrata
If you mean process outsourcing as in like a BPO setup for Healthcare then this kind of process outsourcing is already gearing up for big growth largely due to the available pool of educated talent. Microbiology students also stand to gain a lot as they have a basic knowledge on that front.
Hope this helps.
regards
Good days for Indian health care industry. US health care industry was a bit slow to adopt outsourcing. Providers started outsourcing medical transcription in early 2000 and 2002-2003 some health insurance companies embraced outsourcing by sending human intensive processes like data entry and call center support. Medical tourism was preety much there but on a very small scale.
With health insurance companies giving out options to get the medical treatment done, it will certainly open more opportunities to Indian healthcare industry and allied businsses.
Best regards,
Madhav Didolkar
madhavdidolkar@yahoo.com
Specifically, hospitals in India are like never before. They give complexes to many large players in the hospitality industry. It is also a given that there is a large intellectual capital, both in terms of Drs as well as nurses that this country produces and supplies to various other countries. All this being said, I am not sure if the processes are driven by norms yet, and more importantly, whether the larger volumes of business , in terms of "sick individuals" from across the globe is attractive enough for it to be an industry actively backed by the govt (like the software services industry).
I am sure with more stringent licensing, and with a careful plan in place that bifoates "luxory hospital services" and "life saving services" we might have India's next big exportable service industry
