Looking for help to prove the importance of information management
I am looking for examples, headlines, stories, web sites and so on which prove the importance of good information management.
I am looking for examples:
- where it is shown how wrong information was used and thus leads to errors or even disasters.
- How wrong versions of information where used
- That stored informtion could not be retrieved and thus leads to long searches
- and so on
Regards,
Rolf Akker
Good Answers (5)
Eileen B
IT Professional, Information Security Quality Assurance Operations & Administration / President, CMU SEI LI SPIN
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Hi Rolf,
CMP's magazine Network Computing has a good article regarding the security aspect of information management that might be of interest to you.
Eileen
Links:
Rob B
Investor, Entrepreneur, Consultant, Facilitator, Speaker, & Author
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I've got a paper on this somewhere...now, where did I put it...under here, perhaps? No. Oh, hang on - is it in the other office? Or under the sofa. Let me come back to you.
Hi Rolf,
Ik remember a documentary regarding the O-ring failure incident on the space shuttle. The doc. looked in the information chain.
The incident on Tenerife in '77 is a clear one to.
Anyway,
Good luck
Patrick
Jan V
Informatiekundig ontwerper
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Rolf,
Just wondering… Aren’t there many examples in your own environment? Your country? Don’t they all show poor Information Management (IM) of some kind? Are you looking for some ‘big’ examples?
But then… Why would people believe these ‘big’ examples in such a way that it would cause them to set out for real action? If people aren’t willing/able to get into motion as a consequence of the abundance of signs that are freely accessible to them on an almost day to day basis…. If people aren’t willing/able to rearrange those signs into the new label “IM”, but rather connect them to known labels… Then they simply fail to see that point… Their mindset simply isn’t ready for IM.
If people fail to relate errors that cause certain stock values to drop rapidly… involved companies to get sold several times within one single minute… traders to stare in amazement to their screens with dropping digits and finally… some ‘chief’ to panic and stop the system to freeze ‘reality’… If people fail to relate events like this to poor IM… and instead ascribe the problem to something/one that caused the error… Then they simply aren’t ready for IM. They aren’t able to see it. They only add more technology to prevent events like this in the future. That’ll do!
If people fail to relate an error that causes blood samples of different blood types to get mixed up – which is a rather killing thing to do (be warned)… If people fail to relate an event like this to poor IM… and instead ascribe the problem to something/one that caused the error… Then they simply aren’t ready for IM. They aren’t able to see it. They only add more technology to prevent events like this in the future. That’ll do!
How many people – even in your own environment – keep an unsecured mail archive on some server that is accessible to any and all? Those archives can be simply connected to and read… But if we fail to relate situations like that to poor IM…
Just have a look at privacy matters. Have a glance at the cover story of one of the editions of “Intermediair” (jan’08). That’ll give you an idea of what’s going wrong with (y)our privacy as a consequence of poor IM. But if we fail to relate…
Look at the workstreams currently active in your very own environment. How many of them really address IM issues as a key item? But if we fail to relate…
Look at the ignorance people demonstrate with respect to ownership of information: all too many of them that happen to have information… often confuse possession with ownership and act accordingly. If we fail to relate…
Look at the way people destroy information by overwriting it… bluntly ignoring/denying the previous information without knowing whether or not it was used… without knowing the purpose(s) it was used for… Destroying the possibility to recreate… If we fail…
I’m afraid no other examples in this world will help – in case we fail to relate… in case we fail to really see (the value of) the possibility of rearrangement of abundantly available signs into IM… in case we keep on choosing to relate that abundance of signs to the old problems we know of.
And all you can do – in that case – is sit and wait for more 9/11’s to occur causing a thorough shake-up. In the meantime…
Did you read "Inviting Disaster: Lessons from the edge of Technology"? Amazon: http://www.amazon.com/Inviting-Disaster-Lessons-Edge-Technology/dp/B00029ZWLG/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1201707224&sr=8-1.
Did you read "Normal Accidents: Living with high-Risk Technologies"? Amazon: http://www.amazon.com/Normal-Accidents-Living-High-Risk-Technologies/dp/0691004129/ref=pd_bbs_4?ie=UTF8&s=books&qid=1201707224&sr=8-4.
Although information technology is not especially discussed in either of these two books… there is a lot about IM in them. IM Lessons from the edge of information technology. A lot of signs – abundantly available nowadays – are simply… Normal Accidents: built into the system.
Jan
Melanie Stone P
CAFM / Writing / Proofreading
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