Craig J
Procurement Consultant/Procurement Training and Education specialist/Interim Contractor
What are the main criteria to consider when developing a purchasing strategy for face - to - face translation services. What are the key KPI criteria that should be used. Who would you deem to currently demonstrate best practice in this area?
Answers (3)
Try to use the PKI concept it this concern.
Hi Craig,
The areas I would be looking to cover would be as follows
1. Availability - what can of lead time and capacity was needed and should be provided by the supplier
2. Customer Satisfaction - each interaction should have objectives, and the meeting of those objectives would form the is basis of post-event evaluation
3. Language Scope - determine whats languages are needed and assess the coverage by various suppliers
4. Specialist Areas - can the supplier [provide specialist translation knowledge associated with specialised busniess areas e.g. law
5. Volume - How many translators are available
6. Technology - what technology supports interation i.e. audio recordings
7. Additional Services - e.g. Transcription services
I hope this is useful to you
regards
John Currie
Try the European Union as an organisation with lots of very established practices on this subject
