Pedro Augusto L
Entrepreneur, Enthusiast, Connector, US Manager, The Information Company
What are the best contact/call center in the United States?
Answers (8)
Mike M
Partner at North Houston Remodeling
Best Answers in: Business Development (3), Distribution (2), Car and Train Travel (1), Accounting (1), Economics (1), Staffing and Recruiting (1), Business Analytics (1), Manufacturing (1), Supply Chain Management (1), Small Business (1), Green Business (1), Energy and Development (1), Enterprise Software (1)
All contact centers have clients that are very happy with them and former clients that think they're terrible.
Zach S
Director of Information Technology at EAS LeadGen | LION | zsmith@easleadgen.com
Best Answers in: Lead Generation (2)
Depending on what you are looking for, I personally would recommend "EAS LeadGen". They can service all of your needs with making your calls for you, and populating your calendar with appointments. They are the best in my opinion. www.easleadgen.com
Without trying to sound completely biased, I certainly believe that my company, AFFINA, is one of the top contact center agencies in the United States. We have been in the inbound contact center business since 1973, and represent some of the most recognizable brand names in American business. Check out our website for more information.
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Pedro, I see that you have received a response from Affina, they are a great company and Mark is fantastic! I would highly recommend speaking to him if you get a chance.
24-7 INtouch is a multi-channel Canadian based outsourcer with a unique approach to small / mid-size call center solutions. I am available for any questions you may have regarding our solutions in this space or our Enterprise (dedicated service delivery) Division.
mcockell@24-7intouch.com
Links:
One World Direct is an integrated call center and order fulfillment company focusing on higher end customer service and order processing for e-commerce companies. We have extremely high client and employee retention rates.
www.owd.com
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Ruchir G suggests this expert on this topic:
Doug could provide valuable inputs in helping you for the same in US.
Located in Sioux Falls, SD, Midco Call Center specializes in inbound order taking and related customer service calls. Our agents provide efficient and extraordinary customer service that will fortify your customers' experience and increase your sales revenue. As your partner we will establish a contact center solution that fits both your customers unique needs while increasing profitability and enhancing the customer relationship. Midco has partnerships with some of the most prominent and established companies in America.
I don't think I could say it any better on how impressed I have been with Midco Call Center and the continued focus on friendly, professional, and seamless service than a recent quote from one of our clients:
“We couldn’t be happier with our Midco experience. From our Account Manager to their highly trained and professional Agents, Midco has provided a personalized and friendly partnership. If exceeding your customers’ expectations is important to you, then you won’t be disappointed with Midco Call Center.”
Daniel Gaynor
President
bebeautiful - where America shops for beauty
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David N
Credit Operations Management at State Farm Bank
Best Answers in: Customer Service (3), Organizational Development (1), Personal Debt Management (1)
I have been quite impressed with the level of professionalism and service provided by Telatron in Erie, PA. They have an exceptional employee base with some of the longest tenure averages of any call center I have seen. They also have the ability to build a program quickly and have years of experience to help guide you in your needs and the unknown.
