What do you think about the relationship between ITIL V3 Service Lifecycle and the concept of SOA? Or is it possible to establish such a connection?
The new version of ITIL speak about SOA within the context of Service Design. But what exactly could SOA (Service Oriented Architecture) mean to us if we think about Service Lifecycle concept of ITIL V3?
Answers (4)
Juan J
ITIL® Evangelist and Professional Cat Herder
Best Answers in: Government Policy (2), Quality Management and Standards (2), Certification and Licenses (1), Mergers and Acquisitions (1), Risk Management (1), Compensation and Benefits (1), Employment and Labor Law (1), Corporate Governance (1), Career Management (1), Starting Up (1), Energy and Development (1), Computers and Software (1), Computer Networking (1), Web Development (1)
SOA is one of the many components of complementary frameworks and methodologies that you can combine with ITIL to put together a comprehensive plan for process improvement, service management, continuous service improvement, etc. ITIL is not the end-all, be-all. You have to harmoniously integrate with other components to make everything work.
Ajay M
Senior Manager - Branch Head
Best Answers in: Customer Service (4), Hotels (4), Government Policy (3), Air Travel (1), Travel Tools (1), Job Search (1), Venture Capital and Private Equity (1), Compensation and Benefits (1), Personnel Policies (1), Internationalization and Localization (1), Business Analytics (1), Corporate Governance (1), Currency Markets (1), Inventory Management (1), Packaging and Labeling (1), Wealth Management (1), Ethics (1), Business Plans (1), Small Business (1), Green Business (1), Web Development (1)
Hello Heiko,
I think your question would go wasted here under this sub-category of "Customer Service", and you would be better off asking such 'software / IT - related' questions under the sub-categories of "Information Technology", "Software Development" and "Enterprise Software", in order for you to get a better response rate.
This 'Customer Service' area does not denote the customer service of Linkedin.com, but instead the field/business/industry/profession/industry/occupation of customer service or customer satisfaction.
Have a nice day !
Thanks & regards, Ajay Merchant.
Alan C
Group Managing Director of PML
Best Answers in: Project Management (4), Enterprise Software (2), Staffing and Recruiting (1), Business Analytics (1), Change Management (1), Planning (1), Manufacturing (1), Distribution (1)
Seperate families, with different blood lines
BPM, BPMS, SOA - one group
Lean, SixSigma, ITIL - another group
So as Juan said - you go and get a marriage licence from the CEO for any mix of the two
I know we could also talk about mixing technologies or methodologies - but that would make this an XXX conversation
Have a look at the 4 min video on www.processmaster.co.uk - it is what you would call the church
Cheers
Alan Crean
Links:
Olaf G
Senior Manager at IDS Scheer
Best Answers in: Software Development (2), Facilities Management (1)
I think you can make use of ITIL in SOA. The service management process is quite generic and can be applied to SOA governance. After all you need to mange services. SOA is not just about web services but transforming the enterprise also into service orienting thinking – providing services for the internal and external customers. The same idea is somewhat build into ITIL. So you can use ITIL to identify services that should be supported in the SOA. On the other hand you can use ITIL to be a blueprint for how to manage the resulting services.
I don’t see any issues with marrying the two topics.
